Legal
Privacy Policy
InspectStream carries live video and audio from a field inspection to an invited viewer, and keeps a recording of it for the inspection company. This page explains exactly what that means for the information involved.
Effective September 7, 2026
Who is responsible for your information
InspectStream is used by inspection companies — roofing contractors, restoration firms, property and equipment inspectors. When one of those companies records an inspection at your property, that company decides what is recorded, why, and how long it is kept. InspectStream provides the software and stores the recording on their behalf.
In data protection terms, the inspection company is the controller and InspectStream is the processor. If you are a property owner or occupant and you want a recording of your property deleted, or want to know what was kept, contact the inspection company that performed the visit. We will assist them, but we will not release or delete their records on a third party’s instruction alone.
If you watched an inspection
You did not create an account, and you were never asked for a camera or microphone permission. The link you opened contains a short code, not a credential tied to you. What we record is deliberately minimal:
- Your acknowledgement of the recording notice — the timestamp, the version of the notice you were shown, your IP address and your browser’s user agent string. This records that you, the person who opened the link, were told the visit was being recorded. It says nothing about anyone else — it does not reach a person standing beside the inspector, and the inspection company remains responsible for obtaining every consent the law requires from everyone whose voice or image may be captured.
- That someone opened the link — a timestamp and a randomly generated session identifier. It is not linked to your name, your device, or any other visit.
- No marketing analytics on the inspection viewer. Google Analytics, Vercel Web Analytics and Speed Insights are excluded from private inspection, dispatch, recording, confirmation and signed-in pages. Public marketing pages use analytics to measure visits, browser/device information and approximate location; Google Analytics may set cookies there.
- Frames you chose to save — if you tapped the question button, the single video frame you were looking at is saved to the inspection record so the inspector can answer you afterwards. Nothing is captured unless you tap it.
Your camera and microphone are never accessed. This is enforced technically, not by policy: the access token issued to a viewer is not permitted to publish media, which is why your browser never asks for permission in the first place.
What the inspection itself records
An inspection produces a video and audio recording, and may produce still photographs taken by the inspector. Because the microphone is live, conversation near the inspector is recorded, including conversation that is not about the inspection. Alongside the media, the record holds the property address or asset identifier, the client or viewer name entered by the inspector, an optional internal job reference, the inspector’s name, and timestamps for when the inspection started and ended.
If you work for an inspection company
For crew accounts we hold your email address, a password (stored hashed by our authentication provider — it is never visible to us or to your administrator after it is set), your role, which company you belong to, and the time you last signed in. Administrative actions — adding or removing crew, publishing content, changing a plan — are written to an audit log with the acting account’s email address and IP address. The audit log cannot be edited or deleted from within the application.
How long anything is kept
The viewing link expires on its own, twelve hours after the inspection is created by default, and immediately when the inspector ends the inspection.
Recordings and photographs are retained for the period the inspection company selects, twelve months by default. After that the inspection is archived — links stop working and it drops out of normal views — and after a further grace period of thirty days the media files are permanently deleted. Deletion of the media is irreversible. A record that the inspection took place, and that its media was deleted, is retained.
Inspection companies frequently need this documentation long after the visit, because property damage is disputed months or years later. Retention windows are their decision, within the limits above.
Who else touches the data
We use the following subprocessors. We do not sell personal information, we do not share it for advertising, and we do not use inspection recordings to train machine learning models.
We may disclose information where we are legally required to, or where it is necessary to establish or defend a legal claim. Where we are permitted to tell the affected company that we have received such a demand, we will.
How it is protected
Recordings and photographs are held in private storage. They are not served from public addresses; playback is delivered through short-lived signed links generated only for an authorized member of the owning company. Traffic is encrypted in transit. Access to a company’s inspections is scoped to that company at the database level, in addition to the checks made by the application.
No system is perfectly secure, and we do not claim to hold SOC 2, ISO 27001 or any other third-party certification. We would rather say that plainly than imply an audit that has not happened. See our security page for what is actually in place.
Your choices
- Declining to be recorded. If you do not want to watch a recorded inspection, close the link. If you do not want the inspection recorded at all, say so to the inspector before it begins — that is a conversation with the inspection company, not with us.
- Access, correction and deletion. Depending on where you live you may have the right to request a copy of information about you, to have it corrected, or to have it deleted. Contact the inspection company first. If you cannot reach them, write to us and we will do what we can to help you find them.
- Crew accounts. Ask your company administrator, who can remove your access.
- Analytics. If you would rather not be counted, any browser extension that blocks trackers will stop it, as will Google’s own opt-out add-on. Nothing about the inspection itself depends on it — blocking analytics does not affect your ability to watch, ask a question, or receive a recording.
Children
InspectStream is a tool for professional inspection work and is not directed to children. We do not knowingly collect information from anyone under 13.
Changes
If this policy changes in a way that materially affects what we collect or how long we keep it, we will update the effective date above and notify the administrators of affected companies.