People leave. Sometimes well, sometimes badly, and the second kind is what your process has to survive. On the day an inspector hands back the ladder, three questions come due at once: what happens to the work they did, what happens to their access, and what is still sitting on their phone.
Most small operations answer the second one and forget the other two.
The work should never have been on their phone
This is the part you cannot fix on the last day. If eight months of inspections live in one person's camera roll, their departure is a data loss event and there is no clean way out of it — you are asking somebody who is leaving, possibly unhappily, to hand over files they consider theirs.
The version of this that ends well is the one where the question never comes up, because the media went to the company the moment it was captured rather than to a device. That is the whole argument for capture that lands centrally by default: not convenience, but the fact that a personal phone is a place records go to become somebody else's leverage. Chain of custody for field media covers the mechanics; offboarding is where the absence of it gets expensive.
Revoke the access, keep the record
These are separate actions and it is worth being explicit about it, because people conflate them and then hesitate.
Removing somebody's account should end their ability to open the dashboard, start a session, or pull up a recording. It should not remove the inspections they performed. Those belong to the company and to the customer, and they need to still be there — with the inspector's name on them — long after the person is gone. An inspection record that vanishes because its author left is worse than no record, because you will not discover the hole until somebody asks for it.
So the offboarding step is "disable the account," not "delete the user." If your tooling only offers the second one, that is a real problem worth solving before you need it.
The links they sent are already dead
This one is usually fine, and it is worth knowing so you do not waste the afternoon on it.
Viewer links from past inspections are short-lived by design — they expire when the inspection ends or after a fixed window, not when employment does. Every link that inspector ever texted to a homeowner stopped working the day that inspection finished. There is nothing to claw back. The reasoning is in why inspection links should expire, and departures are the case where that design pays out without anybody doing anything.
What does need attention is anything shared outside that mechanism: a file emailed to a customer, a video posted in a group chat, a folder shared from a personal drive. Those have no expiry and no audit trail. You cannot recall them; you can only know they exist, which is a good reason to make the sanctioned path easy enough that nobody invents a side channel.
Do the audit before the last day
The useful sequence, in order, and it takes about twenty minutes:
- List their inspections. Confirm each one has its recording and media attached and nothing is pending or failed.
- Find anything not in the system. Ask directly, without accusation: what is on your phone that is not in here? People generally answer honestly if the question is not a trap.
- Reassign anything open. Scheduled or in-progress work needs a new owner while there is still somebody to ask about it.
- Then disable the account. Last, not first — because every step above is easier while the person is still reachable.
Doing this in the other order is how you end up calling a former employee in November about a job from April.
None of it is complicated. It is just a thing that only feels urgent once, and by then the answer is whatever your system already decided for you. How access, roles and private media are handled is set out on the security page, and if you want to see where an inspection actually lands before you trust it with a departure, every plan opens with a free week.
InspectStream records what an inspector observed. It is not a public adjusting service and does not prepare, negotiate, or advise on insurance claims.